Reference

Legal Terms for Your citi99 Account

We set out the legal rules for your account before you open it, so you know how access, data, and request handling work.

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citi99 Legal Terms for Your citi99 Account
CONTACT ROUTES

Where to Send Legal Requests

When you need a legal answer, we keep the contact paths simple so your request reaches the right queue. Live chat handles quick questions about access, email suits longer written requests, and the account form lets you attach details from the profile you want changed. We keep each thread tied to the account, which helps us verify the request and reply without making you repeat the same facts.

Team online

Live chat

Use live chat for quick legal questions about access, cookies, or a change request. We keep the thread attached to your account so you do not need to repeat the same details later.

Email

Send longer requests by email when you want a written trail, such as a copy of your data or a correction to stored details. We reply in plain English and include the case reference.

Account form

Use the form from your account page when you want to update contact details or ask for removal where local law allows it. The form helps us match the request to the right profile faster.

DATA HANDLING

How We Handle Data and Access

We keep legal handling close to the account so you can see what we use and why. Cookies help remember language, device, and session state; account records help us verify who asked…

Data mapping

We store only the fields needed to run the account, verify requests, and keep the legal record consistent. That usually means contact details, login history, and the payment route tied to the profile.

Cookie settings

Your browser cookies help keep the session stable on mobile and desktop, remember language choices, and reduce repeat logins. You can clear them in Chrome, Safari, or your phone settings any time.

Session checks

If a request comes from a new device, a new city, or a mismatch in details, we may ask for fresh verification before we act. That step protects the account record from unwanted changes.

Retention window

We keep records only as long as needed for account handling, dispute checks, or a legal duty, then remove or archive them under the rule that applies to the request.

Change requests

For a correction, export, or removal where law permits, send the request from your account page or by email and we will match it to the right profile before making a change.

Request trail

We store the request thread and our reply so you can trace what changed and when. That makes follow-up easier if you contact us later from another device.

Questions About Access and Data

These are the questions people ask before they open an account, after a detail changes, or when they want to know which rules apply. We keep the answers tied to access, cookies, retention, and request handling so you can check the legal side before you continue. If something still feels unclear, send a message in live chat or email and we will point you to the right step.

It covers how we handle access, data use, cookies, and account changes. If a rule changes, we update the page and keep the old text in our change log so you can see what applied earlier.

You can only use the account where local law permits it. If access is allowed, the same legal rules apply whether you open on mobile Chrome, Safari, or desktop.

Send the request through live chat or email and we will verify the account before we share anything. If you want a copy, correction, or removal where law allows it, we handle it from there.

Cookies do not change your rights, but they do help us remember language, session state, and device preferences. You can clear them in your browser if you want to reset that storage.

We keep records for the time needed to manage the account, handle disputes, and meet legal duty. After that, we remove or archive them under the rule that applies to the file.

If your phone number, email, or city changes, send an update from your account page and add a message in live chat. We may ask for verification before we apply the change.

Use email for a written record, or live chat if you need a faster answer. We tie the reply to your account so you can check what changed and when.

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