Reference

Privacy Policy for Your citi99 Account

Our Privacy Policy shows how citi99 handles account sign-in data, device records, cookies, and DANA, OVO, GoPay, or QRIS wallet checks before you open your account.

Account data handlingCookie choicesDANA OVO GoPay QRISAccess where law permits
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citi99 Privacy Policy for Your citi99 Account
REQUEST CHANNELS

Ask Us About Privacy Policy Requests

Privacy questions should reach a real support path, not a dead mailbox. You can contact us through live chat from 09:00 to 23:00 WIB, email [email protected], or the account path Menu > Account > Privacy Request after sign-in. We may ask you to confirm your phone number, email, recent QRIS reference, or the device you used so we can handle the request without exposing your account to another person.

Team online

Live chat hours

Use live chat between 09:00 and 23:00 WIB for privacy questions tied to login, cookies, wallet records, or device alerts. We may move complex data requests to email for safer written tracking.

Email privacy desk

Send privacy requests to [email protected] with your account name, registered phone or email, and a short description. Do not send DANA, OVO, GoPay, or QRIS PIN details in any message.

Account request path

After sign-in, go to Menu > Account > Privacy Request to ask for data access, correction, or removal where allowed. This path links the request to your session and reduces identity confusion.

ACCOUNT DATA CARE

Privacy Policy Controls Around Your Account

We handle privacy as part of daily account operations, not as a separate promise. Wallet matching, cookie settings, support history, and device alerts are logged so your account can be managed with…

Data we collect

We collect account details you provide, sign-in records, device type, IP region, wallet references, and support messages. Game preference data may include categories you open, such as Aviator, Fortune Dragon, Dota 2, or Royal Fishing.

Cookie use

Cookies help keep your session active, remember language settings, and detect repeated failed logins. You can clear browser cookies on your phone or computer, but you may need to sign in again afterward.

Payment privacy

For DANA, OVO, GoPay, and QRIS, we store transaction references, timing, and account matching status. We use those records to reconcile wallet activity and answer disputes without viewing your external wallet PIN.

Security checks

If a new phone signs in or an account change looks unusual, we may ask for email confirmation, phone confirmation, or a recent wallet reference. This helps us avoid handing private data to the wrong person.

Retention timing

We keep data for as long as needed to run your account, resolve payment questions, meet lawful requests, and manage disputes. When a record is no longer needed, we restrict access or remove it where allowed.

Changes and access

You can ask to see, correct, or remove eligible account data through Menu > Account > Privacy Request or [email protected]. We confirm identity before acting, then explain what can be changed and why.

Privacy Policy Questions You May Ask

These answers cover how our Privacy Policy works during account opening, wallet checks, cookie use, device changes, and data requests. If your question involves local access, the answer also depends on the law that applies where you are. For account-specific privacy matters, use live chat during 09:00–23:00 WIB or email [email protected] so we can check your identity before discussing private records.

We collect the details needed to create and protect your account, such as name or account handle, phone or email, login time, device type, IP region, cookie status, and wallet references tied to DANA, OVO, GoPay, or QRIS.

Yes. We record payment references, timing, matching status, and support messages linked to those rails. We use them to credit your wallet, check disputes, and confirm ownership; we do not ask for your external wallet PIN.

You can ask for correction through Menu > Account > Privacy Request or [email protected]. We may ask you to confirm your email, phone, or a recent QRIS reference before changing eligible data on your account.

Cookies help keep your session active, remember preferences, and detect unusual sign-in patterns. If you clear cookies on your browser, you may need to sign in again and repeat some security checks.

Access is restricted to team roles that need the records for wallet matching, support replies, security checks, or lawful requests. We do not display your DANA, OVO, GoPay, or QRIS activity to other account holders.

We keep account, cookie, device, and payment records while they are needed for service operation, disputes, security checks, and lawful requests. When a record is no longer required, we restrict access or remove it where allowed.

Access and eligibility depend on local law and are available only where local law permits. If a request or account activity cannot be supported in your location, we may restrict access and explain the privacy data involved.

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