Reference

Terms for Your citi99 Account

Aviator, Fortune Dragon, Live Football Odds, and Royal Fishing all sit under one Terms & Conditions framework, so your account, wallet, and play records follow the same rule…

Account acceptanceDANA and QRIS rulesLocal law appliesSecurity checks

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Rules Before Aviator or QRIS

citi99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your Terms & Conditions explain what you accept when you open an account, verify your mobile number, add a payment rail, or enter a game room. We write these terms for Indonesia account use, but access still depends on your location, your legal eligibility, and the

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law that applies where you are. If you connect from Medan, the same account rules apply to your login, wallet checks, game entries, and withdrawal requests. DANA, OVO, GoPay, and QRIS transactions may require matching account details before funds move. We may pause an action when
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identity, payment ownership, device signals, or unusual session patterns need checking under the terms you accepted.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Where to Ask About Terms

Clear contact paths matter when a Terms & Conditions question affects your account. We handle policy questions through live chat, WhatsApp, and email from 10:00 to 02:00 WIB, including wallet rule checks for DANA, OVO, GoPay, and QRIS. Before you contact us, open Account > Profile on mobile or computer and check that your registered phone number and email are current.

Team online

Live chat

Use live chat for urgent Terms & Conditions questions about login holds, game access, or wallet status. Share your registered phone number and the time of the action, but never send your password.

WhatsApp support

Message our WhatsApp line for account-rule questions that need screenshots, such as a QRIS receipt or a profile detail mismatch. We answer during 10:00 to 02:00 WIB and may ask for masked proof.

Email record

Email is better for formal Terms & Conditions requests, including data correction, account closure, or payment ownership checks. Include your username, registered mobile number, and the rule section you want us to check.

RECORD CARE

How We Keep Terms Records

Terms enforcement depends on accurate records, not guesswork. We keep account details, payment references, cookie signals, login history, and support transcripts only for operational, security, dispute, and legal needs.

Account data

We use your username, registered phone number, email, and verification status to apply the Terms & Conditions. These records help us confirm account ownership before profile changes or withdrawal requests are handled.

Payment records

DANA, OVO, GoPay, and QRIS references are kept with time stamps, amount entries, and wallet status. These records support dispute checks when a transaction does not match your account details.

Cookie use

Cookies and similar signals help remember your session, language choice, and device pattern. Under our terms, these signals can also support security checks when a new browser or unusual access path appears.

Security checks

We may ask for extra verification when the terms require it, such as mismatched payment ownership or repeated login failures. You can reduce delays by keeping your mobile number and email current.

Retention period

We keep records only as long as needed for account operation, dispute handling, security checks, and legal duties. When a record is no longer needed, we remove or separate it from active account use.

Change requests

Ask support if your name, email, phone number, or payment detail needs correction. We may request proof that matches your account before changing records covered by the Terms & Conditions.

Questions About Account Conditions

These answers cover the Terms & Conditions questions we receive most often from Indonesia account holders. They explain acceptance, account access, data handling, payment checks, device behavior, and how to contact us when you need a rule clarified. If your case involves local eligibility, access is available only where local law permits.

You accept them when you create an account, log in after updates, use the wallet, or enter a game room. If you do not agree, do not continue using the account or payment features.

Yes. We may update rules for account security, payment handling, game access, or legal needs. When changes matter to your account use, we show the updated terms through the site or support channel.

A withdrawal can be checked when payment ownership, account details, device activity, or transaction records do not line up. DANA, OVO, GoPay, and QRIS entries may need matching details before processing continues.

The terms cover your username, registered phone number, email, verification status, login history, payment references, cookie signals, and support messages. We use these records to run accounts and handle rule-based requests.

Yes. Contact live chat, WhatsApp, or email with your username and registered phone number. We may ask for supporting proof before changing details tied to identity, wallet records, or account access.

Yes. The same Terms & Conditions apply whether you use a mobile browser or computer. Device signals, cookies, and session records may be used to protect the account and confirm unusual access.

Access and eligibility depend on local law and are available only where local law permits. If your location or legal status does not allow use, you must not open or continue using an account.

Terms for Your citi99 Account

Where to Ask About Terms

Live chat

WhatsApp support

Email record

How We Keep Terms Records

Account data

Payment records

Cookie use

Security checks

Retention period

Change requests

Questions About Account Conditions

01 When do I accept the citi99 Terms & Conditions?

02 Can the Terms & Conditions change after I join?

03 Why can a withdrawal be checked under the terms?

04 What account data is covered by these terms?

05 Can I ask citi99 to correct my account details?

06 Do the terms apply across mobile and computer use?

07 What happens if local law does not permit access?

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